• Handling Time: 1–3 business days
• Transit Time: 6–11 business days within Australia
• Estimated Delivery: 7–14 business days total
  See our Shipping Policy for full details.

Yes. We offer free shipping on all orders in Australia — no minimum purchase required.

At this time, we only ship within Australia.

Yes. Orders can be cancelled within 24 hours of purchase. Please contact us as soon as possible to request a cancellation.

Once your order is dispatched, we’ll email you a tracking link. You can also track it anytime via our Order Tracking page.

We accept returns within 30 days of delivery. Items must be unused and returned in their original packaging. Please see our Return & Refund Policy for full terms.

We’ll make it right. Contact us within 30 days, and we’ll arrange a replacement or full refund — free of charge.

Exchanges are easy. Just reach out to us and follow the instructions provided in our Return & Refund Policy.

Refunds are issued within 7 business days of receiving and approving the returned item. Funds will be returned to your original payment method.

Yes. All our products include a 30-day warranty against manufacturing defects. Visit our Return & Refund Policy for details.

Send us an email:info@ellis-sydney.com or fill up the Contact Form and we'll get in touch.